Return & Refund Policy

At CoreHealthStudio, we want you to feel confident shopping with us. If you have a concern about your order, please contact us through our [Contact Page] and include your order number.

Order Cancellations

You may request to cancel or modify your order within 24 hours of placing it.

We process orders quickly. After 24 hours, an order may already be in processing or transit, and we may be unable to cancel or modify it. If a cancellation is approved before the order is processed or shipped, we will issue a full refund to the original payment method.

Please allow 5–10 business days for your bank or payment provider to post the refund after we process it.

Returns for Non-Defective Items

We accept return requests for unused, unopened items in their original packaging within **7 days after delivery**.

To request a return, contact us within 7 days of delivery and provide:

- Your order number
- The item(s) you would like to return
- The reason for your return
- Photos of the item and original packaging, if requested

All returns require approval before being shipped. **Do not send an item back without contacting us first and receiving written return instructions.** Unauthorized returns may not be accepted or refunded.

For approved non-defective returns:

- The customer is responsible for return shipping costs.
- We recommend using a tracked shipping service and retaining proof of shipment.
- The item must be unused, unopened, and returned in its original packaging.
- Original shipping charges, if any, are non-refundable.
- Any duties, taxes, payment-processing fees, or currency-conversion charges are non-refundable.
- A restocking fee of up to 25% may apply only where permitted by law and will be communicated before you ship the return.

After the returned item is received and inspected, eligible refunds will be issued to the original payment method. Please allow 5–10 business days after we process the refund for your financial institution to post it.

 Damaged, Defective, Incorrect, or Missing Items

If your item arrives damaged, defective, incorrect, or missing, please contact us within **30 days of delivery**.

Include:

- Your order number
- A clear description of the issue
- Clear photos or video showing the item, issue, packaging, and shipping label when relevant

We will review the information and provide an appropriate resolution. Depending on the circumstances, this may include a replacement, reshipment, partial refund, full refund, or other solution.

For confirmed damaged, defective, or incorrect items, we may not require you to return the item. If a return is required, we will provide instructions before you ship anything back.

Damage caused by normal wear and tear, improper use, misuse, accidents, modifications, or failure to follow product instructions is not eligible for a refund or replacement.

Items Not Eligible for Return

Unless required by applicable law, we do not accept returns for:

- Used, worn, opened, or altered items
- Items not returned in their original packaging
- Items returned without prior approval
- Return requests made more than 7 days after delivery for non-defective items
- Final-sale or clearance items, if clearly marked as final sale at the time of purchase
- Personalized or custom-made items, if applicable
- Products damaged through misuse, accidents, normal wear and tear, or failure to follow usage instructions

Return Shipping Labels

Return shipping labels are not automatically provided.

For approved non-defective returns, customers are responsible for purchasing return postage using the return address we provide after approval. Do not use a return address found online or on the original shipping package unless we instruct you to do so.

For approved returns involving a confirmed damaged, defective, or incorrect item, we will provide return instructions. Depending on the situation, we may provide a prepaid label, send a replacement, issue a refund, or determine that a return is not necessary.

Refunds

Approved refunds are issued in U.S. dollars to the original payment method used for the purchase.

After we receive and inspect an approved return, or after we otherwise approve a refund, please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Shipping charges are non-refundable unless the item was confirmed to be defective, damaged on arrival, or incorrect due to our error.

Shipping and Delivery Issues

Delivery times are estimates and may be affected by carrier delays, weather, customs, or other circumstances outside our control.

If tracking shows that an order has been delivered but you cannot locate it, please first check with household members, neighbors, your local postal carrier, and the carrier’s tracking information. Contact us if you still need assistance, and we will review the situation with you.

Please ensure that your shipping address is complete and accurate before placing an order. We are not responsible for delays, failed deliveries, or additional costs caused by an incorrect or incomplete address provided at checkout.

Product Safety

Please use all products only as intended and follow all product instructions and safety precautions. Stop using a product immediately if it causes discomfort, irritation, or an unexpected reaction, and contact a qualified professional where appropriate.

If you have a product concern, please contact us through our Contact Page so we can assist.